Frequently Asked Questions?

Why can’t I add my Veterans Railcard to another device?

You may have already stored your digital Veterans Railcard on 2 devices. Please note that you can only store your Veterans Railcard on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one.

Simply click ‘Manage my Railcard’ on the top right of the website homepage to log in to your account. Once logged in, click ‘MY RAILCARD’ then click ‘View my Railcard’. Under ‘Registered Devices’ click ‘Remove’ next to the device you want to remove. Once you have done this, click ‘Get new Download Code’ to request a new download code to add your Veterans Railcard to a new device.