Veterans Railcard Terms & Conditions

1. Introduction 

1.1. These terms and conditions (“Railcard Conditions”) apply to the use of the Veterans Railcard and reduced priced tickets ('discounted tickets') bought with the Veterans Railcard. 

1.2. In addition to the Railcard Conditions, the National Rail Conditions of Travel (“NRCoT”) apply to any journey on the rail network. Where the NRCoT conflict with these Railcard Conditions, the NRCoT override the Railcard Conditions. Copies of the NRCoT are available online at nationalrail.co.uk/nrcot or at staffed National Rail stations. 

1.3. These Railcard Conditions form a contract between you and ATOC Ltd (Registered in England and Wales No. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD). ATOC Ltd enters into this contract on behalf of the train companies listed at railcard.co.uk/traincompanies (“Train Companies”). 

1.4. Train Companies shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Railcard Conditions. 

1.5. These Railcard Conditions are valid up to and including 05 September 2021. 

1.6. Train Companies may change the Railcard Conditions during the validity of your Railcard.  Where possible, the Train Companies will communicate these changes to you by displaying information at stations at least three months prior to the change. 

 

2. General conditions of use of the Railcard 

2.1. If you have a physical Railcard, your Railcard is not valid, and you cannot use it, until you have signed it. If your Railcard covers more than one person, the named companion must also sign the physical Railcard before use. 

2.2. The Railcard does not become your property and, if requested:

2.2.1 You must hand it to a representative of any of the Train Companies, if you have a physical Railcard.

2.2.2  You must remove it from your mobile device if requested by a representative of any of the Train Companies, if you have a digital Railcard.

2.3. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Only the named cardholder can use the Railcard. 

2.4. Train Companies will not issue refunds on unused/unwanted Railcards or extend their validity period. 

2.5. You cannot buy discounted tickets unless you have your Railcard. 

2.6. Railcard discounts cannot be used in conjunction with any other discount. 

2.7. You must buy the Tickets before boarding the train unless: 

2.7.1. there was no ticket office at the station at which you began the journey or if the ticket office was closed, and there was no working ticket machine from which you could buy discounted tickets; or 

2.7.2. you have a disability which prevented you accessing ticket retailing facilities.. 

In these cases, you will be able to use your Railcard to buy tickets on the train or at your destination. 

2.8. You must carry your valid Railcard with you on your journey. When asked by rail staff, you must show a valid ticket and valid Railcard within its period of validity when you travel.

2.8.1 If you have a physical Railcard, it must be signed by you and the named companion and should be legible so staff can read it, as further detailed in the NRCoT. 

2.8.2 If you have a digital Railcard, you must be able to show it on a mobile device throughout your journey.

2.9. If you fail to comply with condition 2.7 and/or 2.8, the Train Company reserves the right to charge you the full price for the single fare applicable to your journey, as if no ticket had been purchased before starting the journey. In some cases, you may also be issued with a Penalty Fare. If you are using your Railcard to get discounts for another person, they will also be charged the full price for the applicable single fare for their journey, as if no ticket had been purchased before starting the journey. In some cases, they may also be issued with a Penalty Fare.  

2.10. Fraudulent applications and fraudulent use of Railcards and Railcard discounted tickets may lead to criminal prosecution. 

 

INFORMATION:

  • See the NRCoT for more information about Penalty Fares.
  • Railcard discounts do not apply to Season tickets, train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets.

 

3. Replacing your lost, damaged or stolen Railcard  

3.1. If you have a physical Railcard and lose or damage your Railcard or it is stolen, you can apply for a replacement.

3.2 You will only be issued with one replacement of a physical Railcard in any 12-month period, and you will need to pay an administration fee, unless your physical Railcard was stolen and you have a crime reference number or documentation issued by the Police. For Veterans Railcard, the administration fee is £10.

3.3 If you have a digital Railcard and lose or damage the mobile device that it is stored on, you can upload it to a new mobile device with no administration fee by accessing your online account at veterans-railcard.co.uk.

 

4. Conditions of use of the Veterans Railcard 

4.1. To be eligible to purchase this Railcard you must be a veteran who has served for at least one day in Her Majesty’s Armed Forces (Regular or Reserve) or been a Merchant Mariners and seen duty on legally defined military operations. 

4.2. One Railcard will be issued to a named Veteran aged 16 years or over. The cardholder can also nominate one adult companion to be named on the Railcard. The name of the cardholder and the named companion must be provided at the time of purchase – if you purchase a Railcard without a named companion, you cannot add a named companion later.

4.3 If you buy a physical Railcard, the cardholder and named companion (if applicable) must sign the Railcard before use to show acceptance of the Railcard Conditions (see condition 2.1).

4.4 You can use your Railcard to buy discounted tickets for journeys on your own. You can also use your Railcard to buy discounted tickets for a named adult companion and up to four children travelling with you.

4.5 The maximum group size is the named cardholder, the named companion and four children aged between 5 and 15 years. The group must travel with the Railcard holder throughout the journey.

4.6 The named companion and/or accompanying children cannot travel without the cardholder.

4.7 The Veterans Railcard has a minimum fare that applies from 04.30 and 09.59 Monday to Friday. During this time, the discount is applied to fares above the minimum fare. This minimum fare does not apply to:

4.7.1  Advance tickets; or

4.7.2 journeys on public holidays; or

4.7.3 journeys during July and August.

At the time of printing, the minimum fare is £12. The minimum fare is subject to change during the validity of your Railcard – check the website for the most up to date information.

4.8 All child fares are subject to a £1 minimum fare at all times.

 

INFORMATION: 

Discounted tickets purchased by a Veterans Railcard holder should be issued for travel for the same origin and destination and should normally be of the same ticket type (example all Off-Peak Returns).

Please note Grand Central and Hull Trains are not participating in the Veterans Railcard.