Lost / Stolen Veteran Railcard

If you have lost or had your Railcard stolen, don't worry it can be replaced.

Bought your Railcard online?

You are entitled to apply for one replacement in the event of loss or damage. There is an administration fee of £10 for this service.  We regret that any journeys you make whilst you are without your Railcard will have to be at full fare and any discount lost is not refundable. You will need to log in to your account and order a replacement online. You can only apply for a replacement Railcard seven or more days after the date of the original online purchase.

Had your Railcard stolen?

If your Railcard has been stolen and you have been given a crime reference number or documents by the Police, then we will give you a free replacement.

To replace a stolen Veterans Railcard you bought online, please login to your account and follow the replacement process, you will need to quote your crime reference number. You can also Contact Us by phone, email or post.

Generating a new download code for your Veterans Railcard

If the download code sent to your registered email has expired, or if you aren't able to find the email we sent you, you can generate a new download code for your Veterans Railcard online by simply following the steps below. Please note that the download code you received on your registered email expires after 10 days, if not used.

Step 1


Step 2


Step 3

Click here to log into your account. Once logged in, click 'view my my Railcard.  

Click 'Get new Download Code'. A green box will appear with your new download code included.


Your new download code will also be sent to your registered email address.