Frequently Asked Questions?

Most frequently asked questions

  • Can I use my Railcard on any Train Company?
    A:

    The Railcard is not accepted on Grand Central or Hull Trains services.

    Special excursions and charters are excluded.


  • Can I use the Railcard in Northern Ireland or the Republic of Ireland?
    A:

    Railcards can be used for rail discounts in the area known as Great Britain (England, Scotland and Wales). They cannot be used for rail travel in either Northern Ireland or the Republic of Ireland.

    If you live in the Republic of Ireland or Northern Ireland you can buy a Railcard to use for travelling in Scotland, Wales or England. For more information on concessionary rail travel schemes in Northern Ireland please see www.translink.co.uk  or the Republic of Ireland please see www.irishrail.ie.


  • Can I use my Railcard to buy tickets for other people?
    A:

    Yes. You as the cardholder can buy tickets for your named companion (if you have added one) and up to four children, as long as they are travelling with you.

    Discounted price tickets purchased by a Veterans Railcard holder should be issued for travel for the same origin and destination and should normally be of the same ticket type (example all Off-Peak Returns). 


  • Can I use my Railcard in conjunction with Train Company special offers?
    A:

    Yes. You can use it with the 2FOR1 Days Out Guide promotions and some offers given by train companies. Please note that your Railcard may get you the full 1/3 discount on some Train Company special offers, but many offers include a smaller discount or no discount at all. It's best to ask at your local station for details of a specific offer, or call National Rail Enquiries on 03457 48 49 50.

    Alternatively, you can visit www.nationalrail.co.uk.


  • Can I use my Railcard for tickets for travel on the London Underground?
    A:

    With your Railcard you can get 1/3 off a London Zones 1-6 Off-Peak Day Travelcard and an Anytime Day Travelcard when bought as part of your journey to London from outside London Zones 1-9 (subject to a minimum fare which is currently £19.10).
     
    With an Oyster card, you can get your Railcard discount loaded onto your Oyster card to save 1/3 on Off-Peak pay as you go Daily Price Cap and Off-Peak pay as you go single fares for journeys on National Rail, London Underground and Docklands Light Railway services (for the Railcard holder only). You will need to have registered your Oyster in your name to do this. Simply take your Oyster card and valid Railcard to a London Underground station and ask a member of staff to set the discount for you. You can also get the discount set at Oyster Ticket Shops and Visitor Centres.

     

     

     


  • Can I use my Veterans Railcard at any time of day?
    A:

    Yes you can.

    However, a minimum fare applies for all journeys made between 4.30am and 9.59am Monday to Friday, excluding Public Holidays and July and August.

    At the time of publishing the minimum fare is £12.

    If you travel regularly before 10am, then a weekly or monthly season ticket may be more appropriate, though you won’t be able to get a Railcard discount.


  • Can I travel on discounted tickets if my Railcard expires before I complete my journey?
    A:

    Discounted tickets are only valid if you are using them with a valid Railcard. If you Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using discounted tickets. If the only Railcard you have is expired you will not be able to continue to use your discounted tickets.


  • Will I receive the Railcard discount on any chargeable items I take on the train with me?
    A:

    The Railcard discount does not cover charges on various articles or animals.

    For details about which items carry a charge, and details of the charges, please call National Rail Enquiries on 03457 48 49 50


  • Can I get a discount on Season tickets and period Travelcards with a Railcard?
    A: No, we’re sorry but the Railcard gives no discount on these types of ticket.

  • Can I reserve my seat if booking a ticket in advance?
    A:

    Yes, providing that there are reservations available on the service on which you are travelling. Many train companies will allow you to reserve a seat free of charge on longer distance journeys.

    Please check with the local ticket office staff before buying tickets.


  • Can I use my Railcard to buy my ticket on the train rather than at a station?
    A:

    Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available to buy your discounted ticket at the station at which you began your journey.  If this is the case you can buy your discounted ticket from ontrain staff.

    Otherwise, if ticket facilities were available at the station you could be charged the full price Standard Single fare.




Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, please Contact Us. You can also write using the postal address. We're open from 0700hrs to 2200hrs everyday except Christmas Day.

 

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.

 

Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. 

Email: advice@transportfocus.org.uk

Phone: 0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ