Frequently Asked Questions?

Most frequently asked questions

  • Can visitors to Britain buy a Railcard online?

    Yes, you can as long as you have served in the UK armed forces.

    Simply click 'Buy Now' on the website homepage and follow the instructions on the screen. When you get to ‘Enter your details’ page, please choose ‘Digital Veterans Railcard’.You will need to provide a passport style photo and proof that you are a veteran of the UK armed forces to continue with your purchase. For a list of the accepted proof of eligibility documents click here.

    Once you have completed your purchase, a download code will be sent to your registered email address, along with instructions on how to download your digital Veterans Railcard.  If you have bought the Veterans Railcard on behalf of someone, the download code email will be sent to the person you have bought the Railcard for (cardholder email address). 


Can't find an answer? 

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies