Frequently Asked Questions?

What do I do if my Veterans Railcard is lost or damaged?

You will need to get a replacement online. You can only apply for a replacement Veterans Railcard 5 days after the date of original purchase.

To apply for a replacement , please click 'Manage my Railcard' to log in to your account. Once logged in, click 'Replace lost/damage card for £10' and follow the instructions on screen. You will have to pay a £10 administration fee if your Veterans Railcard was lost or damaged.