Frequently Asked Questions?

My download code won’t work

Your download code may have expired or been used on too many devices. You can only store your digital Veterans Railcard on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one.

Please click ‘Manage my Railcard’ on the website homepage to log in to your account. Once logged in, click ‘MY RAILCARD’ then click 'View my Railcard'. You now need to click 'Remove' under 'Registered Devices' to remove one device. Once you have done this, click ‘Get new Download Code’ to request a new download code to add your Veterans Railcard to a new device.

If the problem persists, please contact the customer services team on 0345 301 1656.