Frequently Asked Questions?

I haven't received my download code yet

At times, due to high demand, receiving your code might take longer than usual. It can take up for 30min to arrive.

If that happens, log in to your account and go to 'Manage Railcard' where you will be able to see your code.

If you are still having issues with your code, please contact us or call 0346 301 1656.

Click here for a step by step on how to generate a new download code.