Frequently Asked Questions?

I couldn’t show my Railcard on a journey and have been issued a full fare! What can I do?

Unfortunate things happen. We’re all guilty of running out of battery, leaving our phones at home or smashing screens. Thankfully, if you get caught out while travelling with a valid Railcard, you can make one claim a year, to be compensated for a penalty you’ve incurred. To do this, you will need to visit the website for the train company who issued you the penalty and contact their customer service centre.

For a list of all train companies in Great Britain and their contact details, please click here >>