Frequently Asked Questions?

I can’t find my download code

Please check your mailbox (including your junk mail) for an email from our Railcard team. Please note that if you have bought the Veterans Railcard on behalf of someone, the download code email will be sent to the person you have bought the Railcard for (cardholder email address).

If you still can’t find it, please click on ‘Manage my Railcard’ on the website homepage to log in to your account. Once logged in, click ‘MY RAILCARD’ then click ‘View my Railcard’ to request a new download code. Your new download code will be generated once you have clicked ‘Get new Download Code’.