Frequently Asked Questions?

How quickly will I get my new Veterans Railcard?

Please note that it can take up to 5 working days to process your application.

If you have ordered a digital Veterans Railcard, once your application has been approved, it will be available to download on your device and use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. Please click here for the step by step guide on how to add a digital Railcard to your device.

If you have ordered a plastic Veterans Railcard, please allow up to 5 working days for delivery. If you paid for ‘Special Delivery’ and placed your order before 17:00pm, your Veterans Railcard is guaranteed to be delivered before 13:00pm the next working day (Monday to Thursday). If your Veterans Railcard was order on Friday or Saturday before 11:00am, it will be delivered the following Monday.