Marketing & Contact Policy
ATOC Ltd represents Britain’s train companies and manages Veterans Railcard on their behalf.
Your privacy is important to us. We will not release your personal details to any company for marketing purposes without your consent.
The following details the marketing communications we send to our customers.
Veterans Railcard applications
Your account is not created and personal information is not saved until you purchase a Veterans Railcard.
Marketing Consent – ATOC Ltd
If you buy a Veterans Railcard online or over the phone, we will record your marketing consent preferences. If you have consented to receive special offers, promotions, news and updates from ATOC Ltd, we will send you:
Veterans Railcard specific offers and updates
Information and special offers about other National Rail products and services, including National Rail Enquiries, DaysOutGuide.co.uk and MyInterRail.
We will send you marketing messages while your Veterans Railcard is active and for one year after your Veterans Railcard expires. We use tracking in our emails to measure delivery and open rates.
How to opt-out of receiving marketing messages from ATOC Ltd
If you have a valid Veterans Railcard that you purchased online, you can change your marketing consent preferences at any time by logging in to your account on this website and going to ‘Preferences’. Alternatively, all customers can change their marketing consent preference at any time in the following way:
When you receive a Veterans Railcard branded email from us, you can select the unsubscribe link at the bottom of the email.
Marketing Consent – Train Companies
If you have consented to receive special offers, promotions, news and updates from train companies, the train companies that run services in your region and offer Veterans Railcard discounts may send you communications with special offers, promotions and updates on services.
See our list of train companies who operate on the National Rail network and offer Veterans Railcard discounts.
Train companies will send you marketing messages while your Veterans Railcard is active and for one year after your Veterans Railcard expires.
How to opt-out of receiving marketing messages from Train Companies
If you have a valid Veterans Railcard that you purchased online, you can change your marketing consent preferences at any time by logging in to your account on this website and going to ‘Preferences’.
Alternatively, all customers can change their marketing consent preference at any time in the following ways:
When you receive an email from a train company, you can select the unsubscribe link at the bottom of the email; or
If you wish to opt-out of receiving these messages, you can Contact Us by email, phone or post.
Renewal & Reminder Notices
We will contact you when your Veterans Railcard is close to expiry provided we hold accurate contact details. If you have provided an email address we may send you emails to remind to renew your Veterans Railcard.
If we don’t hold a valid email address for you, we may send a renewal notice by post.
If you wish to opt-out of receiving these service messages, please Contact Us by email, phone or post.
Market Research
We may contact you for market research purposes to enhance our services, a legitimate interest for which we do not require prior consent. We may contact you by email or by post.
Last updated 16 September 2020